Jiménez-Cid, C., & Criado, J. I. (2026). Conceptualizing Chatbots in the Public Sector: A Socio-Technical Assessment through a PRISMA-Based Systematic Literature Review. JeDEM - EJournal of EDemocracy and Open Government, 18(2), 159–191. https://doi.org/10.29379/jedem.v18i2.1273