JIMÉNEZ-CID, C.; CRIADO, J. I. Conceptualizing Chatbots in the Public Sector: A Socio-Technical Assessment through a PRISMA-Based Systematic Literature Review. JeDEM - eJournal of eDemocracy and Open Government, [S. l.], v. 18, n. 2, p. 159–191, 2026. DOI: 10.29379/jedem.v18i2.1273. Disponível em: https://jedem.org/index.php/jedem/article/view/1273. Acesso em: 4 nov. 2026.