HARDINI, I. R.; NANDIKA, R. S.; HAMDI, H.; EKA PUTRI, S. A. Open government through public complaint management: Success stories from the Jakarta Provincial government . JeDEM - eJournal of eDemocracy and Open Government, [S. l.], v. 16, n. 1, p. 130–167, 2024. DOI: 10.29379/jedem.v16i1.882. Disponível em: https://jedem.org/index.php/jedem/article/view/882. Acesso em: 16 oct. 2024.