HÖGLUND RYDÉN, H.; HOFMANN, S. Frontline workers’ role in digital self-service co-production: Channel promoters, digital helpers, or intermediators . JeDEM - eJournal of eDemocracy and Open Government, [S. l.], v. 16, n. 2, p. 1–27, 2024. DOI: 10.29379/jedem.v16i2.919. Disponível em: https://jedem.org/index.php/jedem/article/view/919. Acesso em: 2 dec. 2024.