Höglund Rydén, Hanne, and Sara Hofmann. 2024. “Frontline workers’ Role in Digital Self-Service Co-Production: Channel Promoters, Digital Helpers, or Intermediators”. JeDEM - EJournal of EDemocracy and Open Government 16 (2):1-27. https://doi.org/10.29379/jedem.v16i2.919.