Jiménez-Cid, Carlos, and J. Ignacio Criado. “Conceptualizing Chatbots in the Public Sector: A Socio-Technical Assessment through a PRISMA-Based Systematic Literature Review”. JeDEM - eJournal of eDemocracy and Open Government 18, no. 2 (November 3, 2026): 159–191. Accessed November 3, 2026. https://jedem.org/index.php/jedem/article/view/1273.