JeDEM - eJournal of eDemocracy and Open Government 2022-12-23T05:47:33-08:00 Noella Edelmann Open Journal Systems <p>The eJournal of eDemocracy and Open Government (JeDEM) is a Q3 Open Access e-journal offering a rigorous double-blind peer-review. Submitting to and publishing in JeDEM is free of charge (no processing charges or APCs).</p> <p>The journal aims to bridge innovative, insightful and stimulating research, testing and findings with practice and the work conducted by governments, NPOs, NGOs and professionals. JeDEM encourages articles which come from different disciplines or adopt an interdisciplinary approach, including eVoting, ePolitics, eSociety, business IT, applied computer gaming and simulation, cyberpsychology, usability, decision sciences, marketing, economics, psychology, sociology, media studies, communication studies, political science, philosophy, law, policy, legislation, and ethics. JeDEM provides up-to-date articles with ideas to be discussed, used and implemented, whilst at the same time also being a repository of knowledge. We encourage a diversity of methods and theoretical lenses, including critical studies in these thematic fields.</p> <p>We publish theoretical, practical and empirical research in the categories research papers, invited papers, project descriptions and reflections. Authors can submit to JeDEM as a response to a special issue call for papers or as an ongoing submission. For publication sections and their policies as well as information on indexing see the section <a title="About the Journal" href="" target="_self">About the Journal</a>.</p> <p><strong>What are the main benefits of publishing with JeDEM?</strong></p> <ul> <li class="show">Our journal is truly open access: Publishing and reading is free of charge.</li> <li class="show">JeDEM publishes a variety of publications: ongoing and completed research articles are selected after a rigorous blind peer review by experts in the field. We also publish reflections and project descriptions.</li> <li class="show">JeDEM is indexed with <a href="" target="_blank" rel="noopener">EBSCO</a>, <a href="" target="_blank" rel="noopener">DOAJ</a>, <a href="" target="_blank" rel="noopener">Google scholar</a>, <a href="">Scopus</a> and the <a href="" target="_blank" rel="noopener">Public Knowledge Project metadata harvester</a>. Each article is identified with a <a href="" target="_blank" rel="noopener">DOI (Digital Object Identifier). </a></li> <li class="show">Due to the online publishing format, our publication process is comparably quicker than the one of traditional journals.</li> <li class="show">Papers published as articles that are not peer-reviewed can be extended and re-used for further publication, e.g. as regular peer-reviewed journal article.</li> </ul> Editorial 14(2) 2022-12-22T05:31:25-08:00 Shefali Virkar Noella Edelmann Anneke Zuiderwijk-van Eijk 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Shefali Virkar, Noella Edelmann, Anneke Zuiderwijk-van Eijk Factors Influencing the Citizens’ Satisfaction Towards the Use of Open Government Data: A Systematic Literature Review 2022-08-17T02:44:19-07:00 Tayyaba Rasool Muhammad Sajid Nosheen Warraich <p>Open Government Data (OGD) is considered instrumental to promote transparency and accountability for economic and civic development that increases citizens' participation in government digital initiatives. This study employed a qualitative research design and emphasized the factors that affect the citizens' satisfaction with the use of OGD. It systematically reviewed the literature published in the field of OGD. Findings identified that ease of use, usefulness, access, extrinsic motivation, individual differences, computer skills, and training affect the citizen’ use of OGD. It found models, theoretical frameworks, and theories, which have been applied, developed, or tested in the literature about citizen satisfaction with OGD. It highlighted implications for policymakers to increase the quality of OGD portals. It may be helpful at the government level in the identification of factors that affects citizens’ satisfaction with the use of OGD. It may also contribute to enhancing citizens’ skills and awareness of OGD portals’ use.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Nosheen Warraich, Muhammad Sajid, tayyaba Rasool A Review of E-Government Assessment Frameworks: E-Readiness, Adoption, Citizen Engagement and Quality 2022-06-30T02:09:12-07:00 Sudesh Sheoran Sanket Vij <p>The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the government-citizens relationship. As e-government has become pivotal for development, it is essential to understand various frameworks available in the literature for evaluating a country’s e-government at different phases, from e-readiness to the realization of end benefits. Hence, this paper briefly reviews the e-government literature focusing on e-readiness, adoption, citizen engagement and performance and quality assessment frameworks. Further, a thematic analysis of the selected studies is carried out using NVivo and QDA Miner to map the main themes and subthemes and the associations among the selected studies. This paper contributes to the e-government literature with clear academic insights into different variables and dimensions in association with the evaluation of e-government and by setting a future research agenda for developing a holistic evaluation framework.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Sudesh Sheoran, Prof. Sanket Vij Data Processing and Maintenance in Different Jurisdictions When Using a SaaS Solution in a Public Sector Organisation 2022-07-05T22:35:36-07:00 Björn Lundell Jonas Gamalielsson Andrew Katz Mathias Lindroth <p>Many public sector organisations (PSO) use SaaS solutions from dominant global providers. Implementation of these solutions may raise issues concerning both lawful data processing, and the obligations that those PSOs have to maintain their digital assets. One example is a large Swedish PSO which addressed these issues as part of the adoption and implementation of Microsoft 365. The study identifies challenges and presents an analysis of the organisational implementation of that SaaS solution, exposing legal issues that arose in that context. Findings show an absence of a documented risk analysis related to the PSO's use of that SaaS solution, covering data processing and maintenance of its digital assets. Recommendations are presented to facilitate a PSO's procurement and implementation of such a SaaS solution to address issues around data processing and the processing of digital assets.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Björn Lundell, Jonas Gamalielsson, Andrew Katz, Mathias Lindroth Beyond Substantive Goals: A Framework for Understanding Citizens’ Needs and Goals in Bureaucratic Encounters 2022-09-26T00:56:27-07:00 Søren Skaarup <p>This paper contributes to e-government research by presenting a conceptual framework of citizens’ needs and goals, with regards to bureaucratic encounters and applying this framework to empirical data. The framework identifies four needs (process security, relational security, discretion, and efficiency/effectiveness) and three goals (substantive outcome, identity-related outcome, and justice- and fairness-related outcome). These needs and goals guide citizens’ approach to bureaucratic encounters. The degree to which they are met may impact the efficiency of service delivery, as well as citizens’ satisfaction with the authorities involved. The framework may be used to analyse citizens’ strategies for bureaucratic encounters and their use of self-service systems, as well as to assess self-service systems, multi-channel strategies, and service designs to determine how they serve citizens’ needs and goals.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Soren Skaarup Stakeholder Views of Process Automation as an Enabler of Prioritized Value Ideals in a Swedish Municipality 2022-08-25T01:07:54-07:00 Daniel Toll Ida Lindgren Ulf Melin <p>Municipalities in Sweden are recommended to pursue process automation to face upcoming societal challenges. This paper focuses on a case where these recommendations are operationalized. Views on process automation held by different stakeholders, in relation to value ideals they prioritize in their respective areas of work, are explored by combining stakeholder theory and a model of public value ideals. Our findings show that, different stakeholder groups prioritize different values and that their views on process automation as an enabler of these value ideals are either optimistic, undecided, or pessimistic, where the latter two can be considered obstacles. This paper contributes, with an empirical illustration of how process automation is operationalized, answering previous calls for more research on this topic. We also elaborate on the use of stakeholder theory and public value as an analytical lens, contributing to the growing body of research attempting to understand process automation.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Daniel Toll, Ida Lindgren, Ulf Melin A Translation Service for Open Data Portals 2022-10-03T01:15:31-07:00 Sebastian Urbanek Sonja Schimmler <div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <p>There exists a huge variety of Open Data portals, some of them providing just a handful, and others tens of thousands of datasets. The datasets they provide are expected to be supplied with metadata describing them. However, this metadata is typically available in one or two languages only, and, if translations exist, they are usually added manually. To build an inclusive data infrastructure, metadata should be available in as many languages as possible. The paper presents an approach for automatic translation of metadata within Open Data portals, based on Semantic Web technologies and using the metadata standard DCAT-AP. Based on this approach, new functionalities are possible, such as enabling users to search for datasets in their native language. The approach was implemented for and tested within a practical application in a production environment.</p> </div> </div> </div> </div> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Sebastian Urbanek, Sonja Schimmler Research Trends in E-Government Interoperability: Mapping Themes and Concepts Based on The Scopus Database 2022-08-25T00:24:53-07:00 Paisal Akbar Achmad Nurmandi Bambang Irawan Mohammad Jafar Loilatu <p>Advances in information and communication technology, in the provision of public services, have affected all aspects of electronic governance. This widespread use has resulted in vast amounts of data, which governments and other entities can collect and analyse to measure, assess and improve service interoperability. Interoperability is the ability of software to collaborate. Currently, studies on the interoperability of e-government applications are the focus of research by previous researchers to develop information and communication technology to realize the smooth exchange of information in all elements of government. This study aims to determine the development of research on interoperability in e-government by conducting an in-depth analysis of research trends and dominant themes in e-government interoperability. This research is a systematic review using VosViewer and Nvivo Qualitative Software Analysis, and both are used to uncover trending issues and research themes on e-government interoperability. This research data was obtained through the Scopus database using a search strategy to find relevant documents. The results show that research trends related to e-government interoperability issues have declined recently. In addition, this study also presents the highest citations, funding sponsors, and research connectivity between countries. Furthermore, this study also produces six dominant themes related to e-government interoperability, namely Interoperability, E-government, Systems, Technology, Data, and Services. Some of the findings produced in this study are expected to provide a comprehensive picture of research trends in e-government interoperability for researchers in the future.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Paisal Akbar, Achmad Nurmandi, Bambang Irawan, Mohammad Jafar Loilatu Towards a Positioning Model for Evaluating the Use and Design of Anti-Disinformation Tools 2022-08-30T07:58:24-07:00 Mattias Svahn Serena Coppolino Perfumi <p class="Abstractetc" style="text-align: justify;">With the increasing amounts of mis- and disinformation circulating online, the demand for tools to combat and contain the phenomenon has also increased. The multifaceted nature of the phenomenon requires a set of tools that can respond effectively, and can deal with the different ways in which disinformation can present itself, In this paper, after consulting independent fact-checkers to create a list, we map the landscape of tools available to combat different typologies of mis and disinformation on the basis of three levels of analysis: the employment of policy-regulated strategies, the use of co-creation, and the preference for manual or automated processes of detection. We then create a model in which we position the different tools across three axes of analysis, and show how the tools distribute across different market positions.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Mattias Svahn, Serena Coppolino Perfumi Why Do Innovations Fail? Lessons Learned from a Digital Democratic Innovation 2022-08-25T01:15:15-07:00 Jenny Lindholm Janne Berg <p>Democratic innovations are brought forward by political scientists as a response to worrying democratic deficits. This paper aims to evaluate the design, process, and outcome of digital democratic innovations. We study a mobile application for following local politics. Data is collected using three online surveys with different groups, and a workshop with young citizens. The results show that the app did not fully meet the democratic ideal of inclusiveness at the process stage, especially in reaching young people. However, the user groups that had used the app reported positive democratic effects.</p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Jenny Lindholm, Janne Berg To Be or Not to Be ‘Rousseauian’. The Rise and Fall of ‘Digital Utopianism’ in the Five Star Movement 2022-03-17T01:52:38-07:00 Gabriele Giacomini <p class="Abstractetc" style="text-indent: 0cm;"><span class="Hyperlink0">A growing dissatisfaction with the political class has emerged in Italy. Inspired by Jean-Jacques Rousseau, the original strategy adopted by the Five Star Movement (FSM) was to connect citizens and institutions </span>directly, <span class="Hyperlink0">thanks to ICTs. A participation platform called “Rousseau” was created to this end in 2016. However, after the Movement’s great success in the 2018 national elections, digital utopianism was gradually abandoned. In 2021, the statute was reformed, creating new roles and organs making the FSM more akin to a traditional party, and the ‘Rousseau’ platform was replaced by another one with limited functions. This evolution leads to three theses: first, the reference to Jean-Jacques Rousseau had a mainly symbolic value for FSM; second, as recent facts show, this ideal reference weakened with the action of governing and the ‘normalisation’ of the party; third, this evolution confirms that the Rousseauian ideal is difficult to realise in a complex society.</span></p> 2022-12-23T00:00:00-08:00 Copyright (c) 2022 Gabriele Giacomini