Bringing the Citizen back in: Motivational Aspects of Knowledge Sharing Through Web 2.0 Technologies in Public Administration

Authors

  • Markus Wojtczak German Research Institute for Public Administration, Speyer
  • Michèle Morner German University of Administrative Sciences, Speyer

DOI:

https://doi.org/10.29379/jedem.v7i2.391

Keywords:

Web 2.0, citizen-administration collaboration, knowledge sharing, motivation

Abstract

In an effort to cope with an increasingly complex environment, characterized by heterogeneous, diffuse or unknown public preferences, public administrations have begun using Web 2.0 internet technology to allow for direct citizen engagement in the generation of new knowledge. The success of such collaborative Web 2.0 websites depends largely on the citizens voluntarily sharing their knowledge. However, uncertainty about the outcome of the collaborative project might hinder citizens’ motivation to share their knowledge. In this conceptual paper we explore antecedents for citizens’ motivation to share their knowledge via collaborative Web 2.0 technologies. We provide a substantial review of literature on voluntary knowledge sharing in organizations which we transfer to the context of citizen-administration collaboration through Web 2.0 technologies. Based on that we formulate propositions on how to foster citizens’ motivation for knowledge sharing and give advice for further research.

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Author Biographies

Markus Wojtczak, German Research Institute for Public Administration, Speyer

Research Fellow

Michèle Morner, German University of Administrative Sciences, Speyer

Full Professor

Chair of Public Management and Leadership

Published

2015-12-14

How to Cite

Wojtczak, M., & Morner, M. (2015). Bringing the Citizen back in: Motivational Aspects of Knowledge Sharing Through Web 2.0 Technologies in Public Administration. JeDEM - EJournal of EDemocracy and Open Government, 7(2), 29-44. https://doi.org/10.29379/jedem.v7i2.391

Issue

Section

Research Papers