eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis

Authors

  • Morten Meyerhoff Nielsen Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance https://ttu.ee/nurkse United Nation University, Operating Unit for Policy-Electronic Governance https://egov.unu.edu

DOI:

https://doi.org/10.29379/jedem.v9i2.462

Keywords:

Digitization, eGovernment, eGovernance, innovation, Japan, Denmark

Abstract

The use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article compares the Danish and Japanese approaches to electronic governance (eGovernance) and inter-governmental cooperation to answer the question: Does a strong governance model and high level of intergovernmental action lead to the successful supply and use of online citizen services? The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making.  The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.

The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making.  The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.

 

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Author Biography

Morten Meyerhoff Nielsen, Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance https://ttu.ee/nurkse United Nation University, Operating Unit for Policy-Electronic Governance https://egov.unu.edu

Morten Meyerhoff Nielsen is an eGovernment and eVoting researcher at the Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance (www.ttu.ee/nurkse), in Estonia. He is an independent eGovernment consultant and currently an academic fellow at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV, https://egov.unu.edu), working on ICT-enabled administrative burden reduction and public service delivery. He is the author and co-author of various publications, a member of various conference committees, and reviewer for several eGovernment journals. He regularly teaches on eGovernment and social media use (www.msm.nl, www.ttu.ee, www.eipa.eu). Past employment includes the Danish Agency for Digitisation (www.digst.dk), National IT- and Telecom Agency, Borgerkommunikationskontoret/borger.dk (www.itst.dk); Danish Technological Institute, Policy and Business Analysis (www.dti.dk); European Institute of Public Administration (www.eipa.eu); Centre for the Development of Enterprise (www.cde.eu); European Commission, DG DEVL (www.europa.eu/pol/dev/index_en.htm); and University of KwaZulu-Natal (www.ukzn.ac.za).

Published

2017-12-18

How to Cite

Nielsen, M. M. (2017). eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis. JeDEM - EJournal of EDemocracy and Open Government, 9(2), 68 - 109. https://doi.org/10.29379/jedem.v9i2.462

Issue

Section

Research Papers