Inquiring, Inventing and Integrating: Applying Human-Centered Design to the Challenges of Future Government

Authors

DOI:

https://doi.org/10.29379/jedem.v10i2.520

Keywords:

human-centered design, digitalization, future government, public services, innovation

Abstract

The challenges of future government involve opportunities for the conception, planning and delivery of new government services. Applying the principles and methods of human-centered design offers an alternative path for how we go about designing them. Inquiring into existing design practices allows for the discovery of new forms of design thinking and the application of new design methods and processes. A focus on human experience and human interaction promotes innovation and inventions, newly integrates public organizations and directly contributes to the creation of public value by benefitting the individual, government and society.

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Author Biography

Sabine Junginger, Lucerne University of Appli3d Sciences and Arts - Design and Art

Sabine Junginger is the head of the Competence Center Design and Management at the Lucerne University of Applied Sciences and Arts – Art and Design in Switzerland. After an initial career in journalism with stints in Public Relations and detours via Market Research and Corporate Design, she graduated with an MA Design in Communication Planning and Information Design from Carnegie Mellon University in Pitts-burgh. She was among the first two recipients of the PhD in Design from Carnegie Mellon. She is an expert in human-centered design.

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Published

20.12.2018

How to Cite

Junginger, S. (2018). Inquiring, Inventing and Integrating: Applying Human-Centered Design to the Challenges of Future Government. JeDEM - EJournal of EDemocracy and Open Government, 10(2), 23–32. https://doi.org/10.29379/jedem.v10i2.520

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Section

Invited Papers