E-Parliaments and Novel Parliament-to-Citizen services


  • Aspasia Papaloi Faculty of Communication and Mass Media Studies University of Athens
  • Dimitris Gouscos Faculty of Communication and Media Studies, University of Athens




e-parliament, citizen services


In an era of citizens’ discontentment on democratic institutions, parliaments as a democratic cornerstone, are constantly striving to create alluring services taking, at the same time, into account the difficulty of achieving accessibility and transparency in citizens’ e-participation. At the same time, the evolution of ICT tools presents opportunities to revamp the traditional character, functions and services of parliaments worldwide, giving rise to new capabilities and opportunities that can transform their political and social role. An e-enabled parliament can not only offer flexibility in parliamentary proceedings and facilitate the work of its members, but also strive for the inclusion of citizens, without annulling the representative character of the institution. In this paper, we present an initial overview of the characteristics of modern parliaments, recording existing service offerings and proposing a stakeholder-based categorization, with specific categories that can best accommodate explicit and active citizen participation within parliamentary functions. A number of existing citizen deliberation applications and research projects are highlighted as potential candidates for deploying novel extrovert parliament-to-citizen services, focused directly on citizen involvement. Moreover, the focus area based on the procedure from inclusion to feedback will give good evidence for all those factors that are necessary for a successful adoption of novel e-parliament services.


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Author Biographies

Aspasia Papaloi, Faculty of Communication and Mass Media Studies University of Athens

PhD Candidate, Faculty of Communication and Mass Media Studies, University of Athens

Dimitris Gouscos, Faculty of Communication and Media Studies, University of Athens





How to Cite

Papaloi, A., & Gouscos, D. (2011). E-Parliaments and Novel Parliament-to-Citizen services. JeDEM - EJournal of EDemocracy and Open Government, 3(1), 80–98. https://doi.org/10.29379/jedem.v3i1.53



Research Papers