Improving Monitoring and Evaluation in the Civic Tech Ecosystem

Applying Contribution Analysis to Digital Transformation

Authors

  • Merlin Chatwin Western University
  • John Mayne Independent advisor on public sector performance

DOI:

https://doi.org/10.29379/jedem.v12i2.598

Keywords:

Civic tech, Evaluation, Monitoring, Digital government

Abstract

For nearly a decade, civic tech stakeholders have been creating technology-supported solutions to civic challenges. Globally, the civic tech movement is rapidly professionalizing but has a limited history of documenting evidence of successes and challenges. Robust monitoring and evaluation in the civic tech ecosystem are necessary to create a foundation of knowledge for future initiatives. Monitoring plays a key role in improving services, pivoting approaches and guiding more efficient resource allocation. Evaluation highlights what is working, what is not working, and critically, why? In a sector that merges data, design and technology with user-centred principles, monitoring and evaluation in the civic tech ecosystem have several inherent challenges. This paper suggests that a theory-based evaluation approach called Contribution Analysis has the necessary sophistication and agility to support comprehensive monitoring and evaluation to support the growth and sustainability of the movement. This paper applies the early steps of contribution analysis to two Canadian civic tech projects to demonstrate its feasibility for civic tech.

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Published

2020-12-18

How to Cite

Chatwin, M., & Mayne, J. (2020). Improving Monitoring and Evaluation in the Civic Tech Ecosystem : Applying Contribution Analysis to Digital Transformation. JeDEM - EJournal of EDemocracy and Open Government, 12(2), 216-241. https://doi.org/10.29379/jedem.v12i2.598

Issue

Section

Research Papers