Digital Citizenship in a Swedish Marginalised Neighbourhood

Different attitudes to and experiences of digital inclusion and eHealth

Abstract

We investigate digital citizenship by exploring attitudes and experiences of digital inclusion and eHealth with data from a survey study based on face-to-face interviews in different languages, in a marginalised hard to survey neighbourhood. Through public eHealth services, people can exercise digital citizenship. We explore differences between the marginalised neighborhood and the national level, and among residents in the neighbourhood, with disaggregated data. The results show that the respondents in Skäggetorp report lower usage of the internet, lower access to smartphones, a somewhat lower usage of BankID, higher concern for surveillance, and a higher number of respondents feel excluded from digital society in comparison to the nationwide survey. The results in the disaggregated data show some differences in attitudes to and experience of digital inclusion among residents in Skäggetorp. We conclude that the studies of digital citizenship need to be broadened to address feeling included, social rights, and difference.