Citizens’ Intention to Use the Palestinian e-Government Services Portal – An Extension of UMEGA

Abstract

With the wide spread of Information and Communication Technologies (ICTs), governments are increasingly employing them to better satisfy the demands of their citizens, and to advance their vision of sustainable development. The purpose of this study is to investigate the determinants of Palestinian citizens’ attitudes and behavioural intentions to use the recently launched e-government services portal.  Using a revised version of the Unified Model of Electronic Government Adoption (UMEGA) that incorporates a multidimensional construct of perceived risk construct, this study addresses a gap in the e-government literature where most previous studies have used perceived risk as a unidimensional construct. The study is a quantitative study that utilizes a combination of purposive and quota sampling to draw the sample, 415 valid responses were collected from the study population, and then analysed using PLS-SEM. The findings revealed that performance expectancy, effort expectancy, social influence and opportunity cost risk significantly influenced citizens' attitudes, which in turn, positively influenced their behavioural intentions.